Perception RSS Analytics Reports: Key Information for Management
In retail store management, you need quality data to make the right decisions. However, not just any data will do. Analytics data must be:
• Relevant to what you are trying to control • Easily read and understood • Available on a timely basis
One of Perception’s features is generating custom analytics reports based on your Perception system and what’s important to you.
The report presents you with easily understandable usage data that is graphically laid out and can be evaluated quickly to determine if you are meeting your corporate response time expectations. This allows store management and corporate store operations to see if the employees are responding to customer requests in a timely manner, ensuring a high level of compliance.
Perception gathers information from all of the sensors and transmitters, then generates data that management can use for analysis and decision-making. The reports are highly graphical in nature, which enables management to quickly ascertain actionable information in a matter of minutes.
The system generates reports with easy-to-understand statistical data every Monday for the previous week. Reports can be emailed to store managers, district managers, loss prevention specialists and/or any other member of the management team who wants this information.
Perception’s Information-Rich Reports Provide Actionable Data
Examples of the type of data provided in Perception’s Analytics Reports includes the following:
Battery Strength – The reports show the battery strength of every sensor and transmitter in the store.
Call Button Count – The number of times a customer call button was pushed during the week.
Pie Charts – One of the most important pieces of information that management wants to know is how quickly and consistently employees are responding to customer call button requests. There is a pie chart for every call button in the store. The charts are broken into four different color-coded categories showing percentages for employees’ response times:
Green – Employee responded within 1 minute of the customer pushing the call button
Yellow – Employee responded within 1 – 2 minutes of the customer pushing the call button
Red – Employee responded within 2 – 3 minutes of the customer pushing the call button.
Black – An employee did not respond in three minutes.
Management can quickly look at the pie charts and see if employees are responding to customer requests in a timely manner. As an example, if a manager sees a large percentage of black on the chart for the locked liquor cabinet, he/she can address the issue with employees responsible for responding to this area of the store, and discuss steps for improvement.
Perception’s Analytic Reports can also be printed out and placed near the time clock. All employees will then be aware that their response times are being monitored in an effort to improve customer service levels.
Button Count Chart – This chart shows you how many times a call button was pushed every day. For example, the chart may show you that the customer call button at the locked liquor cabinet is pushed more on Friday and Saturday than on a Monday.
Or, it may show that the after-hours checkout button is pressed more on a Saturday night as compared to other nights.
You may choose to have a checker stay longer on busy nights so the night crew manager can concentrate on restocking the store instead of checking out after-hours customers.
After Hours Customer Count – In stores that are open 24 hours a day, a sensor can be placed over the door. Each time a customer walks into the store, an announcement or tone will be generated on the paging system, thereby alerting the night crew that someone has entered the store.
This information is also translated into the number of times the sensor is activated after hours (usually 11:00 pm to 6:00 am). Perception then reports that information to you, showing you how many customers entered the store after hours each day of the week.
Temperature Monitoring – If you use Perception’s temperature-monitoring module for pharmacy refrigerators or freezers, this analytics chart will show you the temperature range for the week.
Also, if the temperature falls outside the prescribed range, an email and text message will be sent in real time to the responsible parties immediately alerting them to the problem.Learn about Temperature Monitoring
Reports can be customized for the individual client’s specific needs.